Shipping Policy

Delivery charges for online orders shipped within the continental United States are included in the price of the product. Online orders are fulfilled by Firefly Buys on behalf of SnapSafe. Residents outside the continental United States must contact SnapSafe at info@snapsafe.com or 1-877-214-4470 to inquire about deliverability.  See Important Delivery Considerations regarding orders that require freight delivery.

Preparing for Freight Delivery

Customer Responsibilities

  • A responsible adult, 18 years or older, must be present during delivery.
  • Confine all house pets to a separate area from the delivery path.
  • Merchandise will be left at the desired threshold† and a responsible neighbor or representative must accompany the delivery team and sign for the delivery.
  • In inclement weather, please provide a clear path – no ice, snow, or debris – from the street to the appropriate threshold*.

Delivery Setup

Upon purchasing a SnapSafe® product, you will receive an order confirmation email that includes contact information for the shipping company that will complete the delivery of your product to your threshold*. It is essential to provide a phone number where you can be easily reached when you order your product as the shipping company will contact you directly to schedule a delivery date and time. See Important Delivery Considerations for information regarding delivery when an appointment cannot be scheduled.

Your Delivery Window

The shipping company will call you at the primary phone listed on your delivery order to confirm a four-hour delivery time window.

Challenging Delivery Situations

Some delivery situations will necessarily incur additional charges. Please contact SnapSafe prior to or immediately upon purchase if any of the conditions below exist where the product is to be delivered:

  • Location that’s not easily accessed with a 53-foot semitrailer (18 wheeler).
  • Gravel driveway
  • Driveway exceeding 50 feet from point of truck access to final delivery point
  • Low hanging wires
  • Heavily wooded area with low hanging tree limbs
  • Narrow access road
  • Wooden bridges or bridges with height and/or weight restrictions
  • Gated community
  • Winding or steep driveway
  • Mountainside home

Upon delivery, it is in your best interest to make note of the carton and product condition on the delivery paperwork. Delivery does not include installation – it is neither expressed nor implied that the delivery company will assist in the assembly and/or installation of any SnapSafe product.

Delivery Team Responsibilities

Our delivery team will deliver and off-load the purchased SnapSafe item to the desired threshold*.

For safety reasons, our delivery team cannot:

  • Deliver inside unless additional charges are covered by the purchaser and service is arranged prior to delivery. (Inside delivery will result in differing/additional conditions from this document. Please contact SnapSafe at info@snapsafe.com or 1-877-214-4470 to inquire into such conditions.)
  • Lift/hoist merchandise over banisters, or other obstructions, or through windows to complete the delivery of the product.
  • Relocate any other items at said address.
  • Perform carpentry, electrical, or plumbing work.
  • Install the merchandise.

Important Delivery Considerations

The product will be returned if no delivery appointment is made within 48 hours of the shipping company contacting you.

  • If the product was ordered direct from SnapSafe, the customer will be refunded the price of the returned product less the aforementioned built-in shipping fees.
  • If the product was ordered from a second-party retailer the conditions of the retailer through whom the product was purchased will apply.

Additional fees may be incurred if you fail to meet the delivery truck at the scheduled time. Such fees may include, but are not limited to:

  • Re-delivery charges
  • Storage fees
  • Service fees
  • Handling fees

*The threshold is defined as either the front door or in front of the garage for houses, and the first door of an apartment building.