SnapSafe^®

Snapsafe is dedicated to supporting our product line and helping consumers with questions they may have. Please review the options below to find answers or to direct your inquiry to the proper department.

Technical Product Questions

If you can’t find the answer to product question by using the search function that appears at the top of every page or by visiting the FAQ section or User Manuals page, please submit your question and we will respond in a reasonable timeframe.

Warranty / Returns

If you have a warranty question or need assistance returning a product you have purchased, please submit your question and we will respond in a reasonable timeframe.

Finding a Product

If you are searching for a particular product, we recommend using the Retail Locator tool to find retailers near you that carry our products. A phone call to your local retailer can verify inventory of your specific item. You may also find online retailers to handle your needs.

If you’re looking for a product on our website, use the search function at the top of every page and type in the item number or product description.

Order Status/History

Orders are fulfilled by Firefly Buys. You can track your order status by logging into your account or going to the Order Status page. Order history from our old site (prior to June 26th, 2017) is not available online due to the initiation of a new order tracking and fulfillment system. If you have questions about a current order, submit your inquiry and Firefly Buys will respond in a reasonable timeframe.

For comments or questions about our website, refer to the FAQ section. If you are having technical issues, or want to report possible errors or omissions, please submit your inquiry and we will respond in a reasonable timeframe.

SnapSafe offers an online Retail Locator that allows customers to search for SnapSafe® retailers within their area. If you are a retailer, but are not listed on the Retail Locator, please complete the Retail Listing Form. This form is intended for retailers who already stock SnapSafe products and is not a sign-up for becoming a retailer. If your listing on the Retail Locator is not accurate, please submit your changes here.