FAQ's

 

1. Can I disassemble my closet vault?

Yes, your closet vault disassembles in minutes, so you can easily relocate it to another room to create a different bedroom closet safe or take it with you when you move.

2. How much fire protection do I get with SnapSafe?

You get a full 1½” of ceramic fiber fire protection rated at 2300° degrees for one-hour, not just drywall like some fire protection safes. In addition it features door seals that expand during a fire to seal the contents from hot air and water damage.

3. Do SnapSafe Closet Vaults meet California fire and theft protection specifications?

Yes. If properly bolted down SnapSafe Closet Vaults meet the California protection specifications for safes and security cabinets.

4. Do I need double fire protection for irreplaceable documents?

Your SnapSafe fire protection is rated at 2300°F for one-hour to provide dependable document security. However, we recommend that for home safes and security vaults that store important paperwork, you should first put important papers in a fire resistant document box and then put the box in the safe for extra protection.

5. Can I move and assemble my closet vault by myself?

It just depends on the model. Our Titan and Super Titan models can almost always be moved alone, depending on the physical condition of the person doing the assembly. On the Super Titan XL however, you will need another person to help with assembly.. It is good practice to have someone with you no matter what model you are assembling.

6. How long will it take to assemble my closet vault, and will I need any tools?

Assembly takes about 30 minutes or less, on the Titan and 30-45 minutes on the Super Titan and Super Titan XL. The KwikLock Assembly System requires no tools. Each piece is clearly labeled to make assembly simple and intuitive.

7. Should I bolt down my SnapSafe?

Yes. We recommend bolting your closet vault to the floor using two ½” wedge anchor concrete bolts through the predrilled holes in the bottom of the closet vault.

8. Can I install a dehumidifier in my SnapSafe closet vault Closet Vault?

Yes, there are four predrilled holes in the bottom of the closet vault that will accommodate a dehumidifier.

9. What additional forced-entry barriers does my closet vault provide?

Our safes feature "A Non Breach Seal" dead bolt protection on the hinge side of the door. This dead bolt design effectively eliminates hinge prying or cutting. It provides the most secured seal the closet vault has - virtually steel-behind-steel almost ½ thick. You CANNOT get the door off the frame by cutting the hinges when the door closed. This is the way major commercial safes are made. The SnapSafe Titan and Little Titan turn any closet into a hidden security vault.

10. SecuRam™ Electronic Lock instead or a mechanical lock?

We recommend the digital locks because of the simplicity, reliability and ease of you. That said, we also offer a high quality LaGard mechanical lock for folks who prefer the mechanical experience.

11. What if the batteries run down on a closet vault with an electronic lock?

All of SnapSafe Closet Vaults are combination safes that feature electronic locks with non-volatile memory. This means your combination code is retained even if the battery has gone dead and is no longer powering the lock. If this happens, simply replace the battery. For added security, you can even deliberately remove the batteries from the lock and then replace it when you need access to the safe.

12. What if I lose the combination to my closet vault?

Reach out to us at info@snapsafe.com or at 18772144470 and we will be happy to assist.

13. How much will I be charged for shipping?

Shipping in included with the purchase of every safeWhat’s more, assembled safes are only delivered to the curb. Your SnapSafe Vault is delivered right to your "threshold" door or garage door.

14. When will my order arrive?

We try to ship orders of instock products in 3 4 business days. However, during heavy volume it may take us up to 10 business days to ship your order. You may call SnapSafe at any time to find out the exact status of your shipment.

15. How do I find out the delivery date?

On the day of shipment you will be sent an email that will contain the tracking link and instructions regarding your vault. This email is important, and it is good practice to read through it before the arrival of your new vault. Once your vault arrives locally, the shipping company will call you to schedule the delivery of your modular vault.

16. Must I be at home when my closet vault arrives?

You must be home to take delivery. The local carrier will call to schedule an appointment for delivery, and you must be home at that time.

17. How do I obtain Technical Support?

To obtain Technical Support, email us at info@snapsafe.com or call us at 1877.214.4470.

18. Do you ship to Canada, Alaska and Hawaii?

Yes. We post our shipping rates to Canada. However, we can ship to Alaska and Hawaii on a per quote basis. Call 1-877-214-4470 for details.